SolusTV / Privacy policy
Privacy policySolusTV V2 is self-hosted. Your channels, your library, your customer records and your logs sit on hardware you own or rent, and we have no access to them in normal operation. This policy explains the small amount of information we do hold — your account, your billing and your conversations with support — and what we do with it.
We hold your account details, your billing records and your support conversations. We do not hold your content, your streams, your customer lists or your viewers' data — those never leave your own servers, and we have no technical means to reach them unless you deliberately give us access for a support session.
This policy is issued by HOSTING PRO BILISIM TICARET LIMITED, trading as SolusTV Software, company number 233343-5, Istanbul, Türkiye (“SolusTV”, “we”, “us”).
There are two distinct sets of personal data involved in SolusTV, and it matters which is which:
If you are an end viewer who subscribes to a service that happens to run on SolusTV software, we are not the right people to contact. Your provider holds your data, not us. Please contact them.
SolusTV V2 is installed on infrastructure you control. We operate no streaming servers, no content storage and no viewer-facing service of any kind. As a direct consequence, we do not hold, host, receive, process or have access to:
All of the above is generated and stored on your servers. This is an architectural fact about how the product works, not a policy choice we could reverse: there is no route by which that data reaches us.
Name, company name, email address, telephone number, postal or billing address, and the credentials for your client area account.
Invoices, payment records, subscription and renewal history, promotional codes applied, and the last digits and type of the payment method. We do not store full card numbers — card details are handled by our payment providers and never reach our systems in full.
Which licence you hold, its status, and the server identifier your installation reports for licence validation. This tells us that a licence is in use; it tells us nothing about what is on that server.
The content of tickets and live chat conversations, including anything you choose to paste into them, and our replies. Where messages are translated automatically between languages, the message text is processed for that purpose.
Standard server logs for solustv.com — IP address, browser type, pages requested, timestamps — kept for security and diagnostics.
Where the EU or UK GDPR applies, we rely on the following legal bases:
We do not sell personal data, and we do not share it with third parties for their own marketing.
This website uses cookies that are strictly necessary for it to work — keeping you signed in to the client area, holding your shopping cart, and protecting forms against abuse. These do not require consent.
Where we use any analytics or non-essential cookie, we ask for your consent first and you can decline without losing access to the site. You can also block or delete cookies in your browser, though the client area and checkout may not work correctly if you block the necessary ones.
Our pages load fonts from Google Fonts, which means your browser contacts Google's servers to fetch them; Google receives your IP address as part of that request.
Occasionally you may ask us to look at your installation directly — to diagnose a problem, repair an environment or help with a migration. When you do:
In that narrow situation, where we handle personal data belonging to your customers on your instructions, we act as a processor and you remain the controller. If you require a formal data processing agreement for this, contact us and we will put one in place.
We are based in Türkiye and some of our providers are located elsewhere, so your account and billing data may be transferred outside your country, including outside the European Economic Area.
Where we transfer personal data out of the EEA or the UK, we do so on the basis of an adequacy decision where one exists, or otherwise under Standard Contractual Clauses or another lawful safeguard. You may ask us for details of the safeguard applying to a particular transfer.
When we no longer need data, we delete it or anonymise it.
Depending on where you live, you may have the right to:
Email [email protected] and we will respond within one month. We may need to verify your identity first.
If your request concerns data held on a streaming service that runs on SolusTV software, we cannot help — that data is on the operator's own servers and only they can act on it. Contact the provider you subscribed to.
We use appropriate technical and organisational measures to protect the data we hold, including encryption in transit, restricted internal access, and two-step sign-in on administrative accounts. Where the platform stores credentials you supply — for example an AI provider key — they are stored encrypted on your own server, not ours.
No system is perfectly secure. If a breach affecting your personal data occurs, we will notify you and the relevant authority where the law requires it.
SolusTV V2 is a business product sold to companies and professional operators. It is not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe we have, contact us and we will delete it.
We may update this policy as the product, our providers or the law change. The current version is always published here with its effective date. Where a change materially affects how we handle your data, we will give you notice.
HOSTING PRO BILISIM TICARET LIMITED, trading as SolusTV Software. Company number 233343-5. Istanbul, Türkiye.
Self-hosted is not a slogan here — it is the reason this policy is as short as it is.