The agreement between you and SolusTV

01 Who these terms bind

These Terms of Service (“Terms”) are an agreement between HOSTING PRO BILISIM TICARET LIMITED, trading as SolusTV Software, company number 233343-5, of Istanbul, Türkiye (“SolusTV”, “we”, “us”), and the person or company that purchases or uses a SolusTV licence (“you”, “the customer”).

By purchasing, installing, accessing or using SolusTV V2, including during a free trial, you accept these Terms. If you are accepting on behalf of a company, you confirm that you have authority to bind it.

SolusTV V2 is a business product. It is licensed to operators who run a streaming service commercially and is not intended for personal or household use.

02 What SolusTV V2 is

SolusTV V2 is a self-hosted IPTV management platform. It is installed on servers that you own or rent, and it manages streaming, transcoding, customers, resellers, devices and related infrastructure.

We provide the software, updates and support. We do not provide:

• Servers, bandwidth, hosting or network capacity
• Any channel, film, series, programme, playlist or other content
• Any content source, exchange line, feed or subscription to third-party streams
• Any licence, permission or clearance to distribute content

All of the above are yours to obtain and yours to be responsible for.

03 Your licence

Subject to these Terms and to your subscription remaining paid and in good standing, we grant you a non-exclusive, non-transferable, revocable licence to install and use SolusTV V2 for the operation of your own streaming business, for the duration of your subscription period.

The licence is issued to you. It may not be resold, sub-licensed, shared, rented or transferred to another party without our written agreement.

04 What you may not do

You may not, and may not permit anybody else to:

• Copy, redistribute, resell, rent or sub-licence the software itself
• Reverse engineer, decompile, disassemble or attempt to derive the source code, except to the extent this restriction cannot lawfully be excluded
• Remove, obscure or alter any licensing, attribution or security mechanism
• Circumvent licence validation, or run the software on more installations than your subscription covers
• Use the software to attack, overload, scan or gain unauthorised access to any system
• Use the software in a way that damages our reputation or exposes us to legal liability

05 Content and lawful use

This section is the most important in these Terms.

You are solely and entirely responsible for all content you ingest, transcode, store, transmit or distribute using SolusTV V2, and for all activity that takes place on your installation.

You warrant that:

• You hold all necessary rights, licences, permissions and clearances for every channel, film, series and other content you distribute
• Your service complies with all applicable laws, including copyright, broadcasting, licensing, consumer, data protection and tax law, in every territory where your service is available or your customers are located
• You hold any licence, registration or authorisation your activity requires in those territories
• You will not use the software to distribute content you are not entitled to distribute

Our role: we host nothing

SolusTV V2 is licensed for lawful commercial use only. We operate no streaming servers, no content storage, no origin, no CDN and no viewer-facing service of any kind. Every stream, file, recording and customer record created with the software exists exclusively on infrastructure that you own or rent and that you alone administer.

We therefore do not monitor, host, cache, index, transmit, control, review or have visibility of any content on your servers, and we have no technical means of doing so. We are not a broadcaster, publisher, content provider, distributor or intermediary in respect of anything you stream. Our relationship with you begins and ends with a software licence.

The software is a neutral tool, in the same sense that a web server or a database is. Any use of it to distribute content without the necessary rights is a breach of these Terms and is done without our knowledge, permission or participation.

If we receive a credible complaint, legal notice or rights-holder claim relating to your use of the software, we may suspend or terminate your licence under section 14. That is a decision about our own legal exposure, and it does not make us responsible for what you were distributing.

06 Your account

You are responsible for keeping your account credentials confidential and for everything done under your account. Tell us promptly if you believe your account has been compromised. We recommend enabling two-step sign-in and giving staff their own accounts with only the permissions they need.

You must give accurate account and billing information and keep it up to date. We may suspend a licence where the information given is false or cannot be verified.

07 Fees, renewal and tax

Fees are those published on our pricing page at the time of purchase, in euro (EUR).

• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• Introductory or promotional pricing applies to the payment it is stated to cover. Renewals are charged at the standard rate.
• You may cancel at any time to stop the next renewal. Cancel at least 48 hours before your renewal date so it is processed in time.
• All payments are final. Refunds are governed by our Refund Policy.
• If a payment fails or is reversed, we may suspend the licence until the account is settled.
• Prices exclude any taxes, duties or bank charges that apply to you. You are responsible for those, and for any withholding required in your jurisdiction.
• We may change prices for future renewal periods. Where we do, we will give you reasonable notice before the change takes effect, and you may cancel rather than accept it.

08 Free trial

We offer a three-day free trial of SolusTV V2 on your own server. The trial includes the full platform except AI service and GPU processing.

The trial is provided as is, is limited to one per customer, and may not be used to operate a commercial service beyond genuine evaluation. We may withdraw or refuse a trial where we reasonably believe it is being abused, and we may end a trial at any time.

09 Support and updates

An active subscription includes support by live chat and ticket, and access to updates as we release them. We aim to respond promptly at any hour, but we do not commit to a specific response or resolution time unless we have agreed one with you separately in writing.

Support covers the SolusTV software. It does not cover your servers, your network, your hosting provider, your content sources, third-party applications, or the configuration of systems we do not supply — though we will help where we reasonably can.

We may change, add to or remove features as the platform develops. We will not remove a material feature without reasonable notice where we can avoid it.

10 Your infrastructure

SolusTV V2 runs on hardware you control. You are responsible for:

• Obtaining, paying for and maintaining your servers, bandwidth and network
• Meeting the operating system and hardware requirements we publish
• The security, patching and physical safety of those servers
• Your own backups — the platform can create backups automatically, but verifying that they exist, are complete and can be restored is yours
• Complying with the terms of your hosting or datacentre provider

We are not responsible for downtime, data loss or degraded performance caused by your infrastructure, your provider, your configuration or your upstream sources.

11 Third-party services

SolusTV V2 can connect to services operated by others — for example a CDN provider, GPU drivers and libraries, AI providers where you supply your own key, and payment or billing systems you integrate. Those services are governed by their own terms, and their availability, pricing and behaviour are outside our control.

Where you supply your own third-party credentials, you are responsible for that account, its costs and its terms. We store such credentials encrypted on your own server.

12 Data and privacy

Your operational data — your channels, library, customer records, reseller records, firewall rules and logs — lives on your own servers. We do not hold it, and in normal operation we have no access to it.

We hold only what we need to sell and support the product: your account and billing details, your licence records, and the content of support conversations you have with us. Where you ask us to assist directly with your installation, you grant us the access required to do so for that purpose, and only for as long as it takes.

Because your customers' personal data sits on your systems and under your control, you are the data controller for it. Meeting your obligations to those individuals under applicable data protection law is your responsibility.

13 Intellectual property

SolusTV V2, its source code, design, documentation, branding and all related intellectual property remain ours or our licensors'. Nothing in these Terms transfers ownership to you; you receive a licence to use the software, and nothing more.

You keep ownership of your own content, branding and data. Where you operate a white-label service, your resellers' branding remains theirs.

14 Suspension and termination

We may suspend or terminate your licence, with notice where circumstances allow and immediately where they do not, if:

• Payment is not received, fails, or is reversed
• You breach these Terms, in particular section 4 or section 5
• We receive a credible legal or rights-holder complaint about your use of the software
• Your use threatens the security, stability or lawful operation of our systems or another customer's
• We are required to do so by law or by a competent authority

You may terminate at any time by cancelling your subscription. On termination your licence ends and you must stop using the software and remove it from your servers. Fees already paid are not refunded, except as set out in the Refund Policy. Sections 5, 13, 15, 16, 17 and 19 survive termination.

15 Warranties

We provide the software with reasonable skill and care and will make genuine efforts to keep it working as described.

Beyond that, and to the fullest extent the law allows, the software is provided “as is” and “as available”, and we exclude all other warranties, conditions and representations, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the software will be uninterrupted, error-free, or free of every vulnerability, or that it will meet a requirement you have not agreed with us in writing.

16 Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, however caused
• We are not liable for any claim arising from content you distributed, or from your customers, resellers or end users
• We are not liable for loss caused by your infrastructure, your hosting provider, your network, your content sources or any third-party service
• Our total aggregate liability for all claims arising out of or relating to these Terms or the software is limited to the amount you actually paid us in the twelve months immediately before the event giving rise to the claim

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

17 Indemnity

You agree to indemnify and hold us harmless against any claim, demand, proceeding, loss, damage, fine or cost (including reasonable legal fees) arising from or relating to your use of the software, the content you distribute, your breach of these Terms, or any claim brought by your customers, resellers, end users or a rights holder.

18 Changes

We may update these Terms as the product and the law develop. The current version is always published here with its effective date. Where a change materially affects your rights we will give reasonable notice before it takes effect. Continuing to use the software after that date means you accept the updated Terms; if you do not, you may cancel.

19 Governing law

These Terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have exclusive jurisdiction over any dispute, without regard to conflict-of-law rules.

Where mandatory consumer protection law in your country of residence applies to you and grants rights that cannot be excluded by agreement, nothing in these Terms removes those rights.

If any provision of these Terms is found unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver of it.

20 Contact

• General — [email protected]
• Support — [email protected]
• Billing — [email protected]

HOSTING PRO BILISIM TICARET LIMITED, trading as SolusTV Software. Company number 233343-5. Istanbul, Türkiye.