Resellers and partner support — SolusTV V2

01 — their own portal

A partner logs into their business, not yours

Resellers get a portal of their own, separate from the owner's panel. They see their credits, their lines, their codes and their customers — and nothing of yours. It opens on a dashboard that answers the only questions a partner actually has: what have I got left, who is watching, and what expires soon.

separate portal their data only 24h · 7d · 30d
How credits work →
The reseller portal dashboard: credits, live lines, watching now and active codes
Reseller portal black theme · the partner's own dashboardclick to enlarge

02 — credits

Paid for before they're spent, and all on the record

Resellers buy credits and spend them creating or renewing customers. Nobody can run up a debt with you, because the balance has to exist before the account does. The portal shows the balance, the flow of credits in and out over time, and every movement with a date against it — so a disputed balance is a question with an answer rather than an argument.

buy then spend credit flow full history top up
See credits →
The reseller portal showing credit balance, credit flow over the last seven days and recent credit movements
Credits dark theme · flow, balance and every movementclick to enlarge

03 — what they manage

Lines, codes and devices — theirs to run

A partner creates and manages their own customers without any of it landing on you: lines, active codes, MAG devices and their own domains, all in one place. They can see who is watching right now and what expires in the next few days, which is the difference between a reseller who renews customers and one who loses them.

my lines active codes mag devices expiring soon
Active codes →
The reseller portal in the light theme, showing lines, active codes, MAG devices and expiring items
What they manage light theme · lines, codes and devicesclick to enlarge

04 — talking to you

Support built into the portal they already use

A partner waiting on an answer isn't selling. Live chat and tickets sit in their own sidebar, so a question reaches you where the work is rather than in a messaging app you'll lose track of. Optional notifications mean you don't have to be at the panel to know somebody needs you.

live chat tickets phone notifications announcements
See partner support →
The reseller portal in the mint theme, showing live chat, global tickets, reseller tickets and sub-resellers
Support mint theme · live chat, tickets and sub-resellersclick to enlarge

05 — sub-resellers

Partners can build a network of their own

A reseller can create sub-resellers underneath them, so your network grows without every new seller becoming your problem to manage. Each level still operates inside the package you defined at the top — the chain gets deeper without the control getting looser.

sub-resellers your rules apply grows without you
The structure →
// the chain
youresellersub-resellerviewer

// bounded at every level by
package  what they may sell
credits  bought, then spent
limits   set by you, not them

06 — white-label

Their name on it, your platform under it

A reseller can present the service under their own name and their own domain, managed from their portal. Their customers see their brand. You keep the platform, the limits, and the record of everything happening underneath — which is the arrangement that lets you grow through partners without handing anything away.

own name own domain own currency you keep control
Start the 3-day trial →
// what the partner's customer sees
brand   the reseller's
domain  the reseller's

// what you keep
platform · limits · packages · full history
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The structure

A chain you define, from you to the viewer

Resellers can have their own sub-resellers, so a partner can build a network of their own underneath you — without any of them stepping outside what you allowed.

you

Panel owner

Sets every limit, package and price in the chain below

reseller

Reseller

Manages their own customers, inside the package you allowed them

sub-reseller

Sub-reseller

A reseller's own partner, still bounded by your rules

customer

The viewer

Gets the packages and device limits set for their account

What a reseller gets

Their own business, on your platform

their customers

Accounts they manage

Resellers create and manage their own customers, so day-to-day account work stops landing on you.

their partners

Sub-resellers of their own

A reseller can build a network underneath them. The chain can go deeper without the control getting looser.

their portal

A separate reseller portal

Partners work in their own portal, distinct from the owner's panel — they see their business, not yours.

white label

Under their own name

A reseller can present the service under their own name and their own domain, so their customers see their brand rather than anybody else's.

packages

Exactly what they may sell

Reseller packages define what each partner is allowed to sell. A partner can't offer something you didn't give them.

presentation

Currency and settings

Currency and presentation settings for the reseller portal, so a partner selling in another market isn't working in yours.

Credits

Partners pay first, and every movement is on the record

Resellers buy credits and spend them creating or renewing customers. It's a simple arrangement with a useful property: a partner can't run up a debt with you, because the balance has to be there before the account is.

  • Credits are bought, then spent on creating or renewing customers.
  • No unpaid balances to chase — the credit exists before the account does.
  • A full history of every credit movement, so a disputed balance has an answer.
  • Bounded by their package, so credits can only be spent on what you allowed them to sell.

Ask how credits are set up

Credit history every movement
credits bought customer created customer renewed balance date and time

A complete record, per reseller — so the question "where did my credits go" is answerable rather than argued about.

Reseller package what they may sell
allowed content device limits sub-resellers white-label
Talking to your partners

Support your resellers inside the platform

A partner waiting on an answer isn't selling. Everything needed to deal with them lives in the same place as the rest of your business, rather than scattered across messaging apps.

tickets

A proper ticket system

Support tickets between your resellers and you, so a request has a place to be, a history, and a state other than "somewhere in a chat".

live chat

Live chat with partners

Chat directly with a reseller when a ticket is more process than the question needs.

notifications

Instant notifications to your phone

Optional notifications so a waiting partner is never missed — you don't have to be at the panel to know somebody needs you.

announcements

Announcements and a welcome

Announcements and a welcome message shown to resellers when they sign in, so telling every partner something at once is one action.

And when you need us

Talk to a human, in your own language

The same principle applies one level up. Live chat with the SolusTV team runs from inside your panel — and messages are translated automatically in both directions, so you write in your own language and are answered in it.

The full conversation history is kept, so a problem you solved eight months ago is still there when it comes back.

Open a ticket

// support, from inside your panel
you write  your language
we read   translated
we reply  translated back
history   kept, and searchable later
Questions

What owners ask about it

Can a reseller sell something I didn't authorise?
No. Reseller packages define exactly what each partner is allowed to sell, and their credits can only be spent within that. The limits are set by you, not negotiated by them.
What does white-label actually mean here?
A reseller can present the service under their own name and their own domain. Their customers see their brand. You keep the platform, the limits and the record of everything happening underneath.
How deep can the chain go?
Resellers can have their own sub-resellers, so a partner can build a network beneath them. Every level still operates inside the package you defined at the top.
How do I know where a reseller's credits went?
There's a full history of every credit movement — bought, spent on creating a customer, spent on a renewal. A disputed balance is a question with an answer rather than an argument.
Do resellers get their own login?
Yes. There's a separate reseller portal, distinct from the owner's panel, with its own currency and presentation settings.

Set the structure up the way you want it

Reseller structures are easier to get right at the start than to fix later. Tell us how you sell today and we'll go through how it maps onto the platform.