SolusTV / Active codes

Devices and activation

One short code, and the customer's device is set up.

Getting a customer watching is where most support time goes — a server address, a username and a password, read out over the phone to somebody typing them on a remote control. SolusTV replaces all of that with a code. The customer types it in, and everything else is configured from your side.

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How a customer gets in

Nothing to dictate, nothing to mistype

The panel issues an active code. The customer enters it on their device and is connected — with the right packages, the right limits and the right expiry, all decided by you rather than typed by them.

It takes the longest, most error-prone part of onboarding and turns it into one short string. Fewer support calls, fewer accounts set up wrongly, and a customer watching sooner.

  • No address, username or password to read out or get wrong.
  • Configured from your side, so the account is right before the customer touches it.
  • Works with the apps and players your customers already use.
  • Every activation recorded, so support has something to look at.

Ask how it works

device · activation
4K9X-T7B2

short code

Enter this on the device. No server address, no username, no password to dictate over the phone.

works onapps
andplayers
issued bypanel
Compatibility

Works with what your customers already own

Customers don't want to buy new hardware to stay with you, and you don't want to be the reason they have to. SolusTV works with the widely used streaming apps and players people are already watching on.

apps and players

The ones already installed

Compatible with the widely used streaming apps and players, so a customer keeps the app they know and you keep the customer.

activation

A code instead of a form

Active codes replace manual setup. The customer enters a short code and the device configures itself against your panel.

support

A record of every activation

Each activation is logged, so a support question has an answer, and unusual patterns are visible rather than guessed at.

The journey

From sold to watching

01 You create the account

Packages, device limit and expiry are set in the panel, before the customer is involved.

02 A code is issued

The panel produces a short active code for that customer.

03 They type it in

The customer enters the code on their device. That is the whole of their setup.

04 It's on the record

The activation is logged against the account for support and for spotting abuse.

Activation records

Know which devices were set up, and when

An active code is convenient for the customer, but the record it leaves behind is what's useful to you. Every activation is kept against the account, which turns two awkward conversations into simple ones.

  • Support — when a customer says it stopped working, you can see what was activated and when, instead of starting from nothing.
  • Abuse — an account being activated far more often than a household would explain is visible in the record.
  • Per account, alongside the device limit you already set on that customer.

See customer and subscription controls

Activation history per account
code issued device activated time and date account

Held against the customer record, alongside the number of devices you allow to watch at the same time.

Questions

What owners ask about it

Does the customer still need a username and password?
Not to get set up. The active code is what they enter on the device — the account details behind it are configured by you in the panel, so there's nothing to read out over the phone.
Will it work with the app my customers use today?
SolusTV is compatible with the widely used streaming apps and players. If there's a specific one your customer base depends on, ask us about it directly and we'll give you a straight answer.
What stops one code being shared around?
Two things you control on the account itself: the number of devices allowed to watch at the same time, and the activation record showing what has been set up. Between them, an account being shared beyond a household is visible rather than invisible.
Can my resellers issue codes to their own customers?
Resellers manage their own customers within the limits you set for them. How that works is covered on the resellers page.

Cut the setup call out of every sale

If onboarding a customer currently means talking them through a settings screen, this is the part of the platform worth asking about first.

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